Terms of Service

This document is an agreement between InternetPhoneServiceProvider.com ("we", "us", "our", or "provider") and you as an end-user ("you, "user", or "customer"). This document shall be the entire agreement between InternetPhoneServiceProvider.com and you, and while superseding any other prior agreements, govern your use of all InternetPhoneServiceProvider.com services.

By activating or ordering service, you are agreeing to the provisions of this agreement in entirety.

Service Use

You acknowledge that InternetPhoneServiceProvider.com offers both plans for residential users and commercial/small business users. You agree that residential service plans are not to be used in conjunction with regular, consistent activity which could be considered commercial or for-profit in nature. You agree that all usage is subject to audit and review by InternetPhoneServiceProvider.com. A single account shall not be used for purposes inconsistent with regular residential usage patterns as defined by InternetPhoneServiceProvider.com as more than six times the average monthly usage of a InternetPhoneServiceProvider.com residential customer. This figure is currently approximately 5100 minutes of usage over a 30 day period. Minutes used in excess of 5100 will be billed at 1.9 cents for each overage minute. A single commercial account with minute usage in excess of 10,200 minutes over a 30 day period will be billed 1.9 cents per minute for each overage minute. InternetPhoneServiceProvider.com will be the sole and final arbitrator in regards to decisions related to what constitutes acceptable average use of service.

Possession of an InternetPhoneServiceProvider.com provided access device does not grant you a license to any firmware or software embedded on such device except to access the InternetPhoneServiceProvider.com service as a customer. If you are found to be tampering with an InternetPhoneServiceProvider.com provided device, you will immediately be subject to termination and further action. If you use an InternetPhoneServiceProvider.com provided access device, it is your responsibility to care for it once it is in your possession.

InternetPhoneServiceProvider.com offers and markets service for use within the United States. If you take an InternetPhoneServiceProvider.com device outside of the United States, you agree that you are doing so at your own risk. You agree to hold us harmless and without liability for such use.

If you feel that your service has been fraudulently used or stolen, you must notify us within 30 days or you will be held responsible for any additional service charges generated.

You agree to use InternetPhoneServiceProvider.com service only for lawful purposes and in a manner which could not be construed as abusive at any time or for any reason.

Billing

You acknowledge that service fees for InternetPhoneServiceProvider.com service will be billed to the credit card you provide when establishing service for the full amount of the selected billing term, prepaid in advance, including any shipping, activation, or other applicable charges, fees, taxes or charges. You understand that recurring service charges will be billed automatically on, our around, the anniversary of the date you established service, in accordance with your term.

A Regulatory Recovery Fee of $1.97 will be charged monthly on all InternetPhoneServiceProvider.com lines.

As per FCC requirements, all InternetPhoneServiceProvider.com lines are required to be equipped with fully functional, nomadic E-911 Service. As a result, an E-911 Fee of $1.48 will be charged monthly on all InternetPhoneServiceProvider.com lines.

If you use a coupon or discount which would cause you to have a positive credit balance upon ordering, InternetPhoneServiceProvider.com will charge your credit card $10 for card verification. The $10 will then be credited to your InternetPhoneServiceProvider.com account. This only applies if you would have a credit balance after using any coupon.

You must return your equipment before a cancellation can be processed. If you cancel service before returning equipment, you will be charged a $50 non-return fee for said equipment which will be refunded if the equipment is returned within 30 days. If you have a refund due in accordance with our money back guarantee or our prepayment policies, this $50 will be deducted from said refund in lieu of the charge. If you then return the equipment within 30 days, the fee will be refunded. If any returned equipment that InternetPhoneServiceProvider.com sent you is damaged or the return is incomplete you will be responsible for the following:

Nothing returned: $50.00
Adapter/router damaged/missing: $50.00
Power adapter damaged/missing: $15.00
Ethernet cable damaged/missing: $5.00
Stand damaged/missing: $10.00
Original box missing: $5.00

If equipment is damaged while in your possession before cancellation, please contact our customer service department to arrange for free replacement. This replacement is limited to 1 time per year and we reserve the right to refuse any replacement if we deem that the damage was intentional or you didn't reasonable take action to protect the equipment.

Upon termination of service, your account will receive a full pro-rated refund for any remaining pre-paid months calculated from the 1st day of the following month. Activation fees, shipping fees and one-time fees are not eligible for any type of refund; only service fees are refundable as outlined in this agreement. Customer will be charged a disconnect fee of $49.95 per line for all cancellations not processed within fourteen (14) days of service activation as per the terms of 14 Day Money Back Guarantee as provided in this agreement, or within fourteen (14) days of the end of the prepaid term. The Disconnect Fee becomes due and payable immediately upon cancellation and will be deducted from any refunds due, or billed directly to Customer’s credit card. It is your responsibility to cancel service prior to service renewal/billing in order to avoid being charged. Customers are responsible for premium or international charges for which billing may be delayed. Even if you are not using the service or cannot access the service, you must submit your cancellation request in accordance with these terms. To cancel service, please contact our customer service department.

InternetPhoneServiceProvider.com reserves the right to modify or change pricing at any time.

InternetPhoneServiceProvider.com offers a 14 Day Money Back Guarantee. The InternetPhoneServiceProvider.com 14 day Money Back Guarantee begins on the day your equipment is delivered or, in the case of a BYOD account, on the day your SIP credentials are emailed. Service charges are refundable if you cancel service within 14 days and agree to return your device within 30 days of cancellation. Fees incurred for using premium services, long distance fees (if on a measured plan), activation fees, shipping fees and one-time upgrade fees are non-refundable. The 14 Day Money Back Guarantee does not apply if you are found to be in violation of our terms of service or if you have taken advantage of the guarantee in the past. There is a $50 administrative fee for any illegitimate chargebacks placed against us. Any illegitimate chargebacks or threatened illegitimate chargebacks are grounds for immediate account cancellation. There is a $9.95 re-activation fee for all lines disabled due to non-payment or other terms of service violations.

Referral and Affiliate Program

Multiple commissions such as referral credits or affiliate commissions cannot be received for a single InternetPhoneServiceProvider.com account. Additionally, a customer or affiliate cannot receive any type of referral credit or affiliate commission for an account billed to himself/herself or an account billed to his/her address regardless of the name associated with the account. Any customer who violates these policies will forfeit all fraudulent commissions and will no longer be able to participate in any such future commission generating programs offered by InternetPhoneServiceProvider.com LLC.

Nature of Service

You are acknowledging that you understand that InternetPhoneServiceProvider.com telephone service may differ from traditional telephone service and that you understand you must have a broadband Internet connection to use the service. Since InternetPhoneServiceProvider.com is a VoIP service provider, some traditional telephone service regulatory requirements may not apply.

InternetPhoneServiceProvider.com service will not be available (including access to 911 or emergency services) in the event of a power failure or Internet connection problems. You agree to indemnify and hold InternetPhoneServiceProvider.com harmless in the event that a service interruption occurs.

You also agree that InternetPhoneServiceProvider.com 911 services may differ somewhat from 911 services provided by traditional telephone service providers. If you move or change locations, you must contact us to update your address immediately in order to ensure access to 911 service.

You understand that InternetPhoneServiceProvider.com service may or may not be compatible with devices such as fax machines, security systems, or other devices that transmit data.

Agreement

InternetPhoneServiceProvider.com MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. You assume all risk and liability resulting from the use or functionality of the service, whether used solely or in combination with other goods and/or services. InternetPhoneServiceProvider.com neither assumes nor authorizes any person to assume any other liability in connection with the sale or use of the service. InternetPhoneServiceProvider.com will not be held liable in any capacity for any service failures including any acts of omissions related to 911 dialing. In the event that bodily or property damage or death occur as a result of a failed attempt to access 911 service, InternetPhoneServiceProvider.com will not be held responsible and will have no liability.

The entire agreement shall be governed by the laws of the state of New York and shall remain in full-force until service termination in writing as outlined. If any part of this agreement is found to be unenforceable or invalid in your area, you agree that the arbitrator shall enforce the provisions of this agreement by replacing them with an effective similar, legal provision with the effect intended with the original provision. InternetPhoneServiceProvider.com may update this agreement at any time without notice and you are agreeing to such changes in advance.

You agree that all disputes or claims against InternetPhoneServiceProvider.com will be handled by an arbitrator of our hiring and decisions rendered by such arbitrator will be final and binding. In the arbitrator rules in our favor, you will be responsible for any and all costs related to, or associated with, such arbitration.